12 thoughts on “Participatory Service and Emerging Technology Planning: The Listening Lobby”

  1. Hi Julie,

    Your plan is so beautifully presented, and once executed, I can really see patrons (and non-patrons) engaging more enthusiastically to give feedback. I appreciate the range of feedback tools too, from soliciting a simple yes or no to more detailed responses. Sometimes people don’t want to bother with long surveys, but sometimes people do want to pour their hearts out. Makes me wish the Blueberry Public Library were real.

    Can you elaborate on “Silly Stitches Sessions,” whether they’re a real thing your library does or if you just made it up? I’m imagining laughing children rolling around on the ground while listening to funny stories AND I’m imagining laughing adults rolling around on the ground while sharing stories and simultaneously knitting/crocheting/embroidering. In any case, it sounds like something I want to participate in.

    Thanks for sharing a great plan!

    1. Hi Angie!
      Thanks so much for tuning in. I appreciate your support and kind words. The Silly Stitches Session was my more positive spin on Stitch and a word that rhymes with stitch means to complain. LOL. It is something I made up and I envisioned it like the adult version you describe. But both of your versions sound like fun!!
      All the best,

  2. Hi @juliemcpherson,

    I enjoyed reading about your service! I think the Listening Lobby service should be implemented at every library. I think making the service capture patron feedback in real-time will be key in making service changes. Staff and administrators will know the information needs of the communities they serve and understand what is working and what is not working. I liked that you included a sample of the questions asked within each of the feedback tools. The tools themselves are very diverse, allowing patrons to participate in all of them or a few. Very cool!


    1. Thank you so much, @eramirezsegura for tuning in! I really appreciate your feedback. I think it would be ideal if a real time data crunching feedback loop existed!! Maybe libraries can just start by planting secret listeners in the lobby, like secret shoppers. LOL. Whatever works! Thanks, Julie

  3. Julie,
    I have got to say that your plan looks so stunning! Your visuals are so engaging and your plan is very easy to understand because of the way you laid it out. I think your plan will make users feel valued, seen, and listened to. Thank you for sharing!


    1. Hi Ruth,
      Thank you so much for tuning in and for your kind words. I give credit for the visuals to Canva. I do EVERYTHING in Canva. It is so easy and makes it look like I know what I am doing. LOL. I finally gave in and subscribed to the pro version, too. That’s how much I use it.
      All the best,

  4. This is such a wonderful idea! I love how the layout of your post mirrors the plan in that it shares data, ideas, and plans in a visual, playful, non-traditional way. I really appreciate how different ways of providing feedback (touchscreen, whiteboard, Q&A) allows different learners to engage. This feels inclusive in the best way.

    1. Thank you @arwenogriffith for your supportive feedback. I am not going to lie–your last comment brought tears to my eyes. That’s what this is all about, right? The work we do… for access, equity and inclusion…
      Thanks so much for tuning in,

      1. YES!! This whole program brings tears to my eyes to be honest for exactly that reason 🙂

  5. @juliemcpherson Awesome ideas! I love this participatory service you are proposing. The Listening Lobby is a perfect way to connect the library with its users. Such a beautiful plan — content-wise and visual-wise! Well done!


    1. Hi Rose, Thank you so much for the supportive feedback. I really appreciate you taking the time to tune in and comment with such kindness. I hope someday something like this can actually exist in our libraries, an easy real-time way to capture what really matters to our patrons and potential patrons. The secret sauce in the visuals is all Canva!! All the best, Julie

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